Refund policy

BEANA REFUND POLICY

Customers have the right to return any/all products purchased from our website (beanadesign.com or country specific sites) within 14 days of receiving your order. If you want to send items back you must contact our customer service. For orders going within the EU, the first return is free, after that the return cost is the shipping cost which will be deducted from the refund once the return is processed and accepted at our warehouse. For orders going outside the EU, the return cost is the shipping cost which will be deducted from the refund once the return is processed and accepted at our warehouse. For claims or errors, Beana takes additional charges. If customs and/or other additional costs arise these will be deducted from the credit invoice as well.

Returned item(s) must be in its original condition, it can not have been used or washed. The item(s) needs to have all Beana tags & labels still attached to each product, and needs to be sent back in its original bag. Item(s) not fulfilling this will not be accepted as a return.

All returned items from an order must be returned in one parcel. The parcel must be franked with a return slip and contain attached delivery note with the order number (both are included in your package at delivery). Unidentified parcels and items will not be approved. The customer is responsible for the return until we receive it at our warehouse. Once the return has been received at our warehouse it’s processed and inspected within 30 days. Approved returns will receive a full refund of the price for the returned item(s) using the same payment method used when purchasing your order. Please note that these transactions can take up to five banking days. The return cost will be deducted from the refund. When we've accepted the return and transferred the money, the customer will hear from us.

To start a return, you can contact us at support@beanadesign.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@beanadesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If you have received products that are damaged or if the good has another defect, please contact our customer service department. Please always state your order number in the email. Please also attach a picture detailing the damage and/or defect. When returning the goods you as a customer are responsible for getting the goods back to us in desired condition.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.