Shipping policy

Placing an Order

To place an order, simply select the product(s) you wish to purchase and add them to your shopping cart. When you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

Once your order has been successfully placed, you will receive an order confirmation via the email address provided at checkout. If you do not receive a confirmation email within a few minutes, please check your spam or junk folder before contacting our customer support team.

Creating an account is not required to place an order. However, registering an account may make future purchases faster and allow you to access your order history and other account features.

 

 

Shipping Costs

Shipping costs are calculated based on the destination, shipping method, and order value.

The applicable shipping charges will be displayed at checkout before you complete your purchase.

For orders shipped outside the European Union, local customs authorities may charge import duties, taxes, customs fees, or other charges upon arrival in the destination country. These charges are the responsibility of the customer unless otherwise stated. We do not collect or control such fees.

For further information regarding customs charges or import taxes, please contact your local customs office.

 

 

Order Processing and Delivery Times

We aim to process and dispatch all orders as quickly as possible.

  • Orders are typically processed within 1-2 business days.

  • Once dispatched, delivery within the European Union generally takes 1-5 business days.

  • Delivery times for destinations outside the EU may vary depending on the destination country and selected shipping method.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please note that all delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Customs inspections and clearance procedures

  • Transportation disruptions

  • Technical or operational issues with shipping carriers

  • Public holidays and peak shipping periods

  • Other unforeseen events

During sales campaigns, holiday seasons, and promotional periods, processing and delivery times may be longer than usual.

For the purposes of this policy, "business days" means Monday through Friday, excluding public holidays.

 

 

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.

Please allow up to 24 hours for tracking information to become active in the carrier's system.

If you have not received tracking information within a reasonable time, or if your tracking information appears incorrect, please contact our customer support team.

 

 

Shipping Address

Customers may provide a shipping address that differs from the billing address during checkout.

It is the customer's responsibility to ensure that all shipping information is accurate and complete at the time of purchase. We cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

 

 

Pickup Points

Where available, pickup point delivery options may be offered during checkout.

In certain situations, the shipping carrier may redirect a shipment to the nearest pickup location if home delivery is not possible. Customers will be notified by the carrier when applicable.

 

 

Delivery Destinations

We currently ship to most countries worldwide.

Available shipping destinations and delivery methods will be displayed during checkout. If delivery to your location is unavailable, you will be informed before completing your purchase.

We reserve the right to restrict shipping to certain countries, regions, or addresses where delivery services are unavailable or unreliable.

 

 

P.O. Boxes, APO and FPO Addresses

Unfortunately, we are unable to deliver orders to:

  • P.O. Box addresses

  • APO (Army Post Office) addresses

  • FPO (Fleet Post Office) addresses

 

 

Delayed, Lost or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the carrier.

If the shipment appears delayed, lost, or incorrectly delivered, please contact both the shipping carrier and our customer support team.

If a shipment is officially confirmed as lost by the carrier, we will, at our discretion and in accordance with applicable consumer protection laws, either:

  • Send a replacement order; or

  • Issue a full refund for the affected item(s).

 

 

Undeliverable or Unclaimed Packages

If a package is returned to us because it was unclaimed, refused, or could not be delivered due to incorrect address information provided by the customer, we reserve the right to deduct any return shipping fees or carrier charges from any refund where permitted by applicable law.

Additional shipping charges may apply if the customer requests the package to be shipped again.

 

 

Damaged Deliveries

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you have received the wrong item, please contact our customer support team as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Photographs of the product and packaging

This allows us to investigate the matter and provide an appropriate resolution as quickly as possible.

 

 

Transfer of Risk

Ownership and risk of loss for products pass to the customer upon delivery to the shipping address or pickup location provided with the order, except where otherwise required by applicable consumer protection laws.

 

 

Customer Support

If you have any questions regarding shipping, delivery, tracking, or the status of your order, our customer support team is happy to assist.

Email: support@beanadesign.com 

You may also contact us through the contact form available on the Beana Design website. We aim to respond to customer inquiries as promptly as possible. [beanadesign.com]

 

 

Questions?

If you need assistance with your order at any stage, please contact our customer support team. We are committed to providing a smooth shopping and delivery experience and will do our best to help resolve any issues quickly and fairly.